On this page you can read all about the right of withdrawal. First we will show you what Shoppin Secure has to say about it and below that, what this means for you in every day life.
Article 1 - Right of withdrawal
1. The consumer can terminate an agreement regarding the purchase of a product during a reflection period of 14 days without giving reasons. The entrepreneur may ask the consumer about the reason for withdrawal, but cannot force them to state their reason(s).
2. The cooling-off period referred to in paragraph 1 starts on the day after the consumer, or a third party designated in advance by the consumer, who is not the carrier, has received the product, or:
a. if the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by the consumer, has received the last product. The entrepreneur may, provided he has clearly informed the consumer prior to the ordering process, refuse an order of multiple products with different delivery times.
b. if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, has received the last shipment or the last part;
c. in the case of agreements for the regular delivery of products during a given period: the day on which the consumer, or a third party designated by him, has received the first product.
For services and digital content not supplied on a physical carrier: 3. The consumer can terminate a services agreement and an agreement for the supply of digital content not supplied on a physical carrier without giving reasons for doing so for a period of 14 days. The trader may ask the consumer about the reason for withdrawal but cannot force them to state their reason(s).
4. The reflection period referred to in paragraph 3 starts on the day following the conclusion of the agreement.
Extended reflection period for products, services and digital content not delivered on a tangible medium in the event of failure to provide information about the right of withdrawal:
5. If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the reflection period expires twelve months after the end of the original reflection period determined in accordance with the previous paragraphs of this article.
6. If the entrepreneur has provided the consumer with the information referred to in the preceding paragraph within twelve months after the effective date of the original cooling-off period, the cooling-off period shall expire 14 days after the day on which the consumer received that information.
Article 2 - Obligations of the consumer during the cooling-off period
1. During the cooling-off period, the consumer shall handle the product and packaging with care. He shall only unpack or use the product to the extent necessary to determine the nature, characteristics and functioning of the product. The basic principle is that the consumer may only handle and inspect the product in the same way as he would be allowed to do in a shop.
2. The consumer is only liable for any reduction in the value of the product resulting from a way of handling the product that goes beyond what is permitted in paragraph 1.
3. The consumer is not liable for any reduction in the value of the product if the entrepreneur has not provided him with all legally required information about the right of withdrawal before or at the conclusion of the agreement.
Article 3 - Exercise of the right of withdrawal by the consumer and costs thereof
1. If the consumer exercises his right of withdrawal, he shall report this to the entrepreneur within the reflection period, using the model withdrawal form or other unequivocal manner.
2. The consumer shall return the product or hand it over to (an authorised representative of) the entrepreneur as soon as possible, but within 14 days from the day following the notification referred to in paragraph 1. This is not necessary if the entrepreneur has offered to collect the product himself. The consumer has in any case observed the return period if he returns the product before the cooling-off period has expired.
3. The consumer shall return the product with all delivered accessories, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
5. The consumer shall bear the direct costs of returning the product. If the entrepreneur has not reported that the consumer must bear these costs or if the entrepreneur indicates to bear the costs himself, the consumer does not have to bear the costs for returning the goods.
6. If the consumer cancels after first explicitly requesting that the service or the supply of gas, water or electricity that is not put up for sale in a limited volume or set quantity, commences during the withdrawal period, the consumer owes the entrepreneur an amount that is proportional to that part of the commitment that the entrepreneur has fulfilled at the time of withdrawal, compared to the full fulfilment of the commitment.
7. The consumer shall bear no costs for the performance of services or the supply of water, gas or electricity that are not prepared for sale in a limited volume or quantity, or for the supply of district heating, if:
a. the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal, the reimbursement of costs in the event of withdrawal or the model form for withdrawal, or;
b. the consumer has not explicitly requested the commencement of the execution of the service or delivery of gas, water, electricity or district heating during the reflection period.
8. The consumer shall bear no costs for the full or partial delivery of digital content not supplied on a tangible medium, if:
a. prior to delivery, he/she has not explicitly agreed to commencing fulfilment of the contract before the end of the cooling-off period;
b. he has not acknowledged losing his right of withdrawal when giving his consent; or
c. the entrepreneur has failed to confirm this statement from the consumer.
9. If the consumer exercises his right of withdrawal, all additional agreements will be dissolved by law.
Article 4 - Entrepreneur's obligations in case of withdrawal
1. If the entrepreneur makes it possible for the consumer to notify him of withdrawal electronically, he will send an acknowledgement of receipt immediately upon receipt of this notification.
2. The entrepreneur shall reimburse all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the cancellation. Unless the entrepreneur offers to collect the product himself, he may wait to refund the payment until he has received the product or until the consumer demonstrates that he has returned the product, whichever comes first.
3. The entrepreneur shall use the same payment method for the reimbursement that the consumer used, unless the consumer agrees to another method. The reimbursement is free of charge for the consumer.
4. If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to reimburse the additional costs for the more expensive method.
Article 5 - Exclusion of right of withdrawal
The entrepreneur can exclude the following products and services from the right of withdrawal, but only if the entrepreneur clearly stated this at the time of the offer, or at least in good time before the contract was concluded:
1. Products or services whose prices are subject to fluctuations in the financial market over which the trader has no influence and which may occur within the withdrawal period.
2. Agreements concluded during a public auction. A public auction is defined as a method of sale in which products, digital content and/or services are offered by the entrepreneur to the consumer who is personally present or is given the opportunity to be personally present at the auction, under the direction of an auctioneer, and in which the successful bidder is obliged to purchase the products, digital content and/or services;
3. Service agreements, after full completion of the service, but only if:
a. the performance has begun with the explicit prior consent of the consumer; and
b. the consumer has declared that he/she loses his/her right of withdrawal as soon as the trader has completed the agreement in full;
4. Package holidays as referred to in Article 7:500 of the Dutch Civil Code and passenger transport agreements;
5. Service agreements for the provision of accommodation, if the agreement specifies a certain date or period of performance and other than for residential purposes, goods transport, car rental services and catering;
6. Agreements related to leisure activities, if the agreement includes a specific date or period of execution;
7. Products manufactured according to the consumer's specifications, which are not prefabricated and are made based on an individual choice or decision made by the consumer, or that are clearly intended for a specific person;
8. Products that spoil quickly or have a limited shelf life;
9. Sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
10. Products that, by their nature, have been irrevocably mixed with other products after delivery;
11. Alcoholic drinks of which the price was agreed when the agreement was concluded, but of which the delivery can only take place after 30 days, and of which the actual value depends on fluctuations of the market on which the entrepreneur has no influence;
12. Sealed audio, video recordings and computer software of which the seal has been broken after delivery;
13. Newspapers, periodicals or magazines, with the exception of subscriptions to them;
14. The delivery of digital content other than on a tangible medium, but only if:
a. the performance has begun with the consumer's explicit prior consent; and
b. the consumer has declared that he thereby loses his right of withdrawal.
When you buy products or services online as a consumer, you usually have the right to cancel the purchase.
However, there is no right of withdrawal for Campercontact PRO+. This is because Campercontact PRO+ is a digital service that is available immediately after payment. The right of withdrawal only applies to products that are physically delivered or services that are delivered at a later date. Since Campercontact PRO+ provides direct access to all premium functions, the right of withdrawal cannot be applied.
When placing an order for digital content, we will point out in the ordering process that by placing the order you agree to delivery. You thereby also acknowledge that you lose your right to revoke the agreement as soon as you have gained direct access to the digital content after payment.
The so-called ‘cooling-off period’, which is referred to in the ‘distance selling’ law, does not apply to the travel agreement that you book via our site or app. After you, as the booker, have agreed to these conditions and finalised and paid for the booking details, you will receive a notification that the booking is final. This means that the agreement has been made online via our website or app. Immediately after the booking, Campercontact will send a confirmation email to the email address of the lead booker. We assume that the confirmation has reached the lead booker when they have been able to take note of it, or could reasonably have taken note of it. Bookings via our app or website are final and not options.