Frequently asked questions

• FAQ installing the app

  • How do I install the app?

    Have you not installed the Campercontact app onto your phone or tablet yet? Download it through Google Play (Android) or the App Store (iOS). Please find an elaborate explanation for both operating systems below.

    Android
    Create a Google-account
    Downloading apps on an Android device is done through the Google Play Store. To be able to do so you need a Google-account. Have you never downloaded an app before and you don’t have a Google-account either? Then you have to create and account first. Do you already have an account? Scroll down to ‘Downloading the Campercontact app…’.

    Creating an account works like this:

    1. Open the main menu Settings on the device.
    2. Go to ‘users & accounts’ and tap ‘Add account’.
    3. Select ‘Google’.
    4. Choose ‘Existing’ (if you want to add an existing account) or ‘New’ (if you want to create a new account).
    5. Follow the instruction to add the new account.

    Download the Campercontact app on my Android device
    Select the Play Store icon to open the Play Store.
    Next, tap the magnifying glass in the top right corner to search within the Play Store.
    Type ‘Campercontact’ (without quotation marks) and search.
    The Campercontact App will appear. Select it.
    
    Then select the ‘Install’-button. Note: this is cheaper if you are connected to a Wi-Fi network. As soon as the app has been installed, a button saying ‘Open’ will appear and you will reach the login screen of the Campercontact app.

    iOS
    Create an Apple ID
    Go to the App Store. Have you never downloaded an app before? Then you probably don’t have an Apple ID either. You need this account to download apps. Create an Apple ID first. If you already have an Apple ID then you can log onto the App Store with your (new) Apple ID and download the Campercontact app.

    Downloading the Campercontact app on my iPhone
    Select the search button at the bottom of the screen and type ‘Campercontact’ (without quotation marks). The Campercontact icon will appear . Tap the button ‘Download’ and select ‘Install’ next. The Campercontact app will now start installing. Note: this is cheaper if are connected to a  Wi-Fi network.

    As soon as the app has finished installing an ‘Open’ button will appear and you will reach the login screen of het Campercontact app.

  • On which devices can the Campercontact app be installed?

    The app is only developed for devices using an Android or iOS (Apple) operating system. This includes more than 90% of the smartphones and tablets.  

    The app works best on a device with Android version 6.0 or IOS 12.0 and higher. The app can be downloaded for Android devices with an operating system 4.1, 4.2, 5, 5.1, but we cannot guarantee that these will work optimally, as they are no longer supported by Android itself. 

    To avoid performance problems, it is advisable to use the latest version of the app and the most recent operating system on your device. In addition, you can of course always use our website www.campercontact.com. 

  • Why can't I install the app on my device?

    You may have an outdated, no longer supported version of Android or iOS. This means you cannot install or update newer versions of the app. Why is this? The Campercontact app contains third party components, such as Google Maps. Because they too are constantly developing their code, after a while these parts no longer work in the older operating systems. It is then no longer possible for us to maintain the performance. Therefore, just like other apps, we have to raise the minimum version of an operating system from time to time. If you update your operating system or buy a newer device with a newer operating system, you can install the Campercontact app on it.

  • Why can't I update the app on my device?

    You may have an outdated, no longer supported version of Android or iOS. This means you cannot install or update newer versions of the app. Why is this? The Campercontact app contains third party components, such as Google Maps. Because they too are constantly developing their code, after a while these parts no longer work in the older operating systems. It is then no longer possible for us to maintain the performance. Therefore, just like other apps, we have to raise the minimum version of an operating system from time to time. If you update your operating system or buy a newer device with a newer operating system, you can install the Campercontact app on it.

• FAQ about the account

  • How do I create a Campercontact account?

    This can be done in the app and on campercontact.com

    In the App:
    To be able to use the app you need to register when first using the app. You will be led through the registration process automatically using a short form.

    Via campercontact.com:
    Click on 'account' in the upper right-hand corner and then on 'create account'. From there, you will automatically be led through the registration process, in which you must enter your e-mail address, a user name and a password, among other things.

    Note: You only need to make an account on the app once. If you switch devices, you can easily log in with the same email address and password. You cannot make a new account with an email address that has already been paired to an account.

  • Why can I not use the app without creating an account?

    Campercontact is a platform for and by motorhome owners. All the information comes from the motorhome owners themselves. To be able to save information to your personal favorites or to share experiences with others you need an account. In addition, it enhances the reliability of the information on our platform. Having to create an account prevents just anyone from adding information.

  • Can I log onto different devices with the same account at the same time?

    Do you have a tablet or a second phone besides a mobile phone? Or does your partner also want to use the app on his/her device? That is possible! You can log in with the same account on several devices at the same time. On these devices, log in with the same login details. You do not need to create a new password again.

  • How do I find out which email address I used to register for Campercontact?

    You can find the email address you used to register with us under ‘Contact details’ through Menu > My Profile.

    Not logged in yet and don't remember which email address you used to create an account with? Then first click on the login button and then on 'forgot password' and test in the follow-up screen with your different email addresses if you receive a 'forgot password email' from us. If you are registered with us with the email address you entered, you will receive an email with which you can request a new password. After creating this password, you can log in with this e-mail address and the newly created password.

  • How do I change my personal data?

    In the app you can change your email address, username and profile picture. To do so, go ‘My Profile’ through the menu at the top right corner of the screen and tap ‘Edit Profile’.

    
  • How do I change my e-mail address?

    You can change your email address via 'My Profile' in the main menu of the app.Click on the menu at the top right of your screen, then on 'My Profile' and then on 'Edit Profile'.You can change your e-mail address here by clicking on the pencil next to the e-mail address field.

    
  • I have forgotten my password, what now?

    Forgot your passport? No problem, it happens to the best of us! You can request a new password via this link. After filling in your email address you will receive an email which will give you a link to create a new password.

    Are you unable to find our email? Try your spam box.

  • What subscriptions do you offer?

    At Campercontact we offer a PRO+ annual subscription, a PRO+ monthly subscription and a FREE subscription.

    You get a FREE subscription as soon as you create an Account with us. This allows you to easily use our website or app to book and pay for motorhome stopovers.

    With our Campercontact PRO+ monthly and annual subscriptions, you get a comprehensive subscription with the latest features. You will not be bothered by advertising and you can save your favourite motorhome sites or easily navigate offline. You will also find various motorhome routes and a handy journey planner.

    Want to know more about the features? On this page you will find everything about the different subscriptions.

  • How do I buy Campercontact PRO+ in the app?

    You buy Campercontact PRO+ via the Campercontact app, via the menu item Campercontact PRO+ or via one of the banners you will see in the app as a FREE user.

    Tell me more about Campercontact PRO+! 

    You can buy Campercontact PRO+ via the website too.

  • With which payment methods can I purchase Campercontact PRO+ in the app?

    Campercontact PRO+ is available in the app. The payment is done via the Apple Store (for iOS users) and the Google Play Store (Android users).

    Find out what payment methods are accepted in the App Store

    Check the accepted payment methods in Google Play

    Do you want to add a payment method to your account, see this explanation: App Store / Google Play.

  • How do I make sure I always have the latest version of the app?

    With large updates you will automatically receive a notification in the app that there is an update available. This way you’ll never miss out on important improvements. If you do not want to update manually you can visit Google Play or the App Store and give permission that you want your app to update automatically.

  • How do I buy Campercontact PRO+ via the website?

    Through the various 'Campercontact PRO+' buttons on our pages you can easily purchase a PRO+ subscription. With Campercontact PRO+ you benefit from all the advantages described on this page.

    On the website:

    1. Click on one of the 'Campercontact PRO+' buttons.
    2. Log in or register. Already logged in? Then go directly to step 3.
    3. Choose an annual subscription and click the orange button again.
    4. Choose the payment method and complete the transaction.
    5. Now you have Campercontact PRO+! We will confirm by e-mail within 30 minutes.

    Want to buy PRO+ in the app? That is also possible!

  • With which payment methods can I purchase Campercontact PRO+ on the website?

    After logging in at the top right of the site you will get the option to buy Campercontact PRO+. Checkout is via the environment of our payment provider Mollie. You can pay with iDeal, Creditcard, Bancontact and SOFORT.

    Also check:

    With which payment methods can I purchase Campercontact PRO+ in the app?

  • How do I know if I bought Campercontact PRO+ via the app or via the website?

    You can see this in ' My profile'. Whether you are in the app or logged in via the website. Example: if you bought Campercontact PRO+ via app, the options to adjust Campercontact PRO+ on the website are inactive. And a notification will be displayed 'You purchased PRO+ in the app, you can only change/cancel your subscription in the app.'

  • How do I add a payment method?

    Do you want to add a payment method, but not sure how? Check this explanation:

    • App Store
    • Google Play
  • How does upgrading from PRO to PRO+ work?

    If you already have a PRO annual or monthly subscription, you can easily upgrade to PRO+. Purchase an annual or monthly PRO+ subscription via the app. We will then automatically refund you the remaining amount* of your current PRO subscription.

    For Apple App Store users:

    • Open the Settings app on your iPhone or iPad.
    • Tap your name at the top of the screen to open your Apple ID Settings.
    • Go to 'Subscriptions'. You may find this option under 'iTunes & App Store' or directly in the main menu, depending on your iOS version.
    • Find your Campercontact PRO subscription in the list and tap it.
    • Here you can upgrade your subscription to PRO+; follow the on-screen instructions.

    For Google Play Store users:

    • Open the Google Play Store app on your Android device.
    • Tap the menu icon (three horizontal lines) at the top left of the screen, and select 'Subscriptions'.
    • Search for your Campercontact PRO subscription in the list and tap it.
    • Here you can upgrade your subscription to PRO+; follow the on-screen instructions.

    *The remaining amount is calculated on the number of days you have left on your PRO subscription. Do you have 35 days left on your subscription? Then you will receive a refund for those 35 days.

  • How do I see until when I have PRO+?

    There are various ways to find out if, and until when, your PRO+ version is valid:

    Via the app

    • At the top of 'My Profile'. Here you can see whether Campercontact PRO+ is active or not and until when.
    • Via the menu item 'My Purchases’ in the app.
    • Through the purchase history of the App Store (iOS) and Google Play Store (Android). Here you will find your proof of purchase with the date of purchase. Add 12 months (for an annual subscription) or one month (for a monthly subscription) and you know the end date.
    • Here you can find information about finding your Apple purchase history: https://support.apple.com/en-gb/HT204088.
    • Here you can find information about finding your purchase history for Android:
      https://support.google.com/googleplay/answer/2850369?hl=en-GB.

    On the website
    In your account ( the section 'My Profile') you can see if you are a PRO+ user and until when it is valid. In the top right corner of the website, click on 'Account' and log in. Then click on 'My profile' in the account menu. On this page, directly below your username and email address, you will find information about your PRO+ status 'Campercontact PRO+: active (until date x)'.

  • What will happen after the end date of my PRO+ version?

    Campercontact PRO+ has been available as a subscription since version 6.6.0. If you bought PRO+ in this, or a later version of the app, the PRO+ version is yours until you decide to cancel it. You automatically renew for one year or one month (depending on the subscription period you have chosen), so you don't have to worry about it. You will find the renewal date in the menu item 'My purchases' in the app and you can stop your subscription up to 24 hours before the renewal date. You can cancel as follows:

    Android:

    1. Open the Play Store app
    2. Click on your profile picture
    3. Choose Payments and subscriptions
    4. Cancel under subscriptions

    IOS:

    1. Open the 'Settings' app on your device
    2. Click on your name
    3. Click on 'Subscriptions

    Did you cancel Campercontact PRO+? You keep the PRO+ version until the end of your original subscription period, after that your account will be switched back to the FREE-version of the app.

    If you have purchased PRO+ before app version 6.6.0, then the PRO+ version is automatically converted to FREE. The expiry date of your PRO+ version is displayed in the menu item 'My purchases'.

  • Can I restore my PRO+ purchase?

    Your Campercontact PRO+ purchase is linked to your account, so you do not have to restore it, even when logging in to another device. But in the unlikely event that something isn't working correctly, and you are a Campercontact PRO+ subscriber, you can click on 'Restore all purchases' in the 'My purchases' menu in the app to reactivate the PRO+ version. A connection is then made with the App store (iOS users) / the Google Play store (Android users). Therefore you must, in order to successfully restore your purchase, be logged in to the App store (iOS)/ Google Play store (Android) with the same Apple ID/Google account, with which you originally purchased Campercontact. After this action your PRO+ version is linked to your Campercontact account.

    If you want to use your PRO+ version on multiple devices, you must log in to the app with the same Campercontact account.

    
  • Can I get a refund?

    No, refunds are not possible. If you no longer want the Campercontact PRO+ version, you can cancel your subscription up to 24 hours before the renewal date. You will find the renewal date in the menu item 'My purchases' in the app. You can cancel as follows:

    Android:

    1. Open the Play Store app
    2. Click on your profile picture
    3. Choose Payments and subscriptions
    4. Cancel under subscriptions
       

    IOS:

    1. Open the 'Settings' app on your device
    2. Click on your name
    3. Click on 'Subscriptions
       

    You keep the PRO+ version until the end of your original subscription period. After that your account will be switched to FREE.

  • How do I cancel Campercontact PRO+?

    That depends on whether you bought Campercontact PRO+ via the app or the website.  

    If you don't know where you bought PRO+, check the question 'How do I know if I bought PRO+ through the app or the website?'

    You can cancel your subscription up to 24 hours before the renewal date.  If you have cancelled Campercontact PRO+, you will keep the PRO+ version until the end of your original subscription period, after which your account will be switched back to Campercontact FREE. 

    Cancel PRO+ via the app 

    Android:

    1. Open the Play Store app
    2. Click on your profile picture
    3. Choose Payments and subscriptions
    4. Cancel under subscriptions

    IOS:

    1. Open the 'Settings' app on your device
    2. Click on your name
    3. Click on 'Subscriptions

    Cancel PRO+ via the website

    Did you buy Campercontact PRO+ via the website? Then you can cancel PRO+ exclusively via the website. You can do this as follows:

    1. Log in with your Campercontact account.
    2. Click on Campercontact PRO+ in the menu.
    3. Click on 'Cancel subscription'.
    4. Follow the steps on the screen.
    5. Now you have a FREE account again. We will confirm this by e-mail.
  • How do I delete my account?

    You can delete your account as follows:

    1. Open the app.
    2. Click on the menu in the upper right.
    3. Click on the 'Delete account' option next to the language flag.
    4. Tick the checkbox and click on the 'Delete account' button.
    5. Your account has been deleted and you have been logged out.

    Think twice before pressing the button, because deleted is really deleted. We cannot undo this. You can create a new account afterwards, but your historical data will not be linked to your new account. We cannot link this for you either.

    Please note that you have Campercontact PRO+? This is a subscription which you have to cancel yourself in your appstore. See also: How do I cancel Campercontact PRO+?

  • What will happen to my data when I delete my account?

    We distinguish two types of data:

    1. Personal data: everything that can be traced back to you as a person, such as your email address, name and information about your motorhome. This data will be completely deleted from our system.
    2. Data about motorhome sites you have shared with us: reviews, new sites and changes to existing sites. We keep all this information within the platform, as it is non-personal information. We anonymise this data so that any link to you as an individual is removed. Photos are very difficult to trace back to you as an individual, so we remove them.

    Note: do you have Campercontact PRO+? This is a subscription which you need to cancel yourself in your appstore. See also: How do I cancel Campercontact PRO+?

  • Can I use social login (sign in with Google/Apple) with an existing account?

    Yes, you can. The system recognizes you based on your email address. All purchases, your PRO+ subscription, routes, and favorites, for example, will still be accessible.

  • If I want to log in to an existing Campercontact account with Google/Apple, do the email addresses need to be the same?

    Yes, the system looks at your email address to link you to your existing account. Make sure you have selected 'Share my email address with Campercontact' when logging in with Apple. If you use a different address, we will create a new user. Your potential settings, purchases, favorites, etc. will then not be available in the app.

  • Can I switch back to logging in with an email address and password after logging in with Google/Apple?

    Yes, this is possible. If you encounter any problems, you can always request your password again via 'Forgot Password'.

• FAQ usage

  • How do I log in via the app?

    When you start the app, you will automatically see a screen with the options: create account (only click here if you do not yet have an account and use Campercontact for the first time) and log in.

    To log in, click on log in and then enter the email address and password with which you are known to us. Then click on Log in and you are logged in and ready to go!

    If you log in for the first time via the 'new' version of our app (for the first time since September 2020?) you can request a new password via 'forgot password'. Here you fill in the e-mail address with which you are known to us. You will then receive an e-mail with a link to change your password. Click on this link and set a new password. When you see that you have succeeded, return to the app and log in with your e-mail address and the password you just chose.  You are now ready to go and start searching sites. Have fun!

    Need help? Watch this video.
  • How do I search and filter in the app?

    You can search for locations in different ways on both the app and our website. Via the map, by using the filter options in the list and by using the search field at the top of the list.

    The map shows 50 locations in the area. And the same in the list below. Which ones is determined by the sorting (distance, relevance, price and rating). When sorting by relevance, the motorhome site in that area with many reviews and a high score is displayed at the top of the list view and is therefore also shown on the map. If you change the sorting to distance, price or review, the results change. Also if you change your position on the map or zoom in or out further and then click the "search in this area" button, the results change. Hope this helps you!
  • Why does the app not recognise my search term in offline mode?

    There are two possible reasons for this:

    • The app only shows names that actually exist in the database. For example, a small village may appear on Google Maps, but not in our app, as there is no RV location associated with it.
    • You have downloaded an offline country in a language other than the language your app is currently set to. For example, did you download a country with the app set to English? Then place names in a different language may be missing. For example, Vienna (English) does not appear in Dutch, but it does appear as Vienna. In German, however, it is only Wien.
  • How do I change the language of the app?

    You can set the app in your preferred language using the country flag in the menu. There are six standard languages to choose from. Click on the white menu button at the top right of your screen, at the bottom of this menu you will find a country flag. Click this to change it to one of the other five possible languages.

    
  • How do I know which version of the app I am using?

    This is displayed in the menu

    
  • Can I use the app offline (without an internet connection)?

    Yes, you can use the Campercontact app offline but only if you are a PRO+ user. To receive all the site information in the offline mode, you download these once through ‘Menu > Offline Sites’.

    With an Android device, you can choose to store this information on an SD card.

    To save space on your device you only download the offline maps of the countries you travel through and where you stay.
  • How do I switch between online and offline mode?

    The offline mode is designed for those times when you run out of internet connection. If you have downloaded countries in advance, you will still be able to find the best motorhome site at those times. How does it work exactly?

    (text, image and video below)

    Switching to offline mode

    • The moment you unintentionally find yourself without a connection, the app will notify you. It will tell you to click on the green Wi-Fi icon (circle with two arcs above it) on the map to use offline mode.
    • Go to a screen where you can see the map and click on the green Wi-Fi icon at the bottom left of the map.
    • You will now see a pop-up window asking if you want to switch to offline mode. Choose Continue here.
    • Now the Wi-Fi icon has turned grey and you see the offline map. You can now search in the countries you have downloaded.
    • Even if you are connected, but do not want to consume data, you can still click on the Wi-Fi icon and switch to offline mode.

    Switching to online mode

    • As soon as your device detects that a connection is available again, you'll see a notification on your screen. This will tell you to click on the grey Wi-Fi icon (circle with two arcs above it) to use online mode.
    • Go to a screen where you can see the map and click on the grey Wi-Fi icon at the bottom left of the map.
    • You will now see a pop-up window asking if you want to switch to online mode. Choose Continue here (if you don't want to, click Cancel and stay in offline mode).
    • Now the Wi-Fi icon has turned green and you can see the online map. You can now search the entire database of Campercontact.

    
  • I would like to download an offline map. Can I see how large the files are that I am downloading?

    As a PRO+ user you can use the app Campercontact offline. And download offline maps via Menu > Offline locations. Here you can see which maps are offered and also how large the file is.

  • Can I store the offline maps including all motorhome sites on an SD card?

    Yes, this is possible with most Android devices (iOS does not have this option). To save the offline information, go to Menu > Offline locations and click on Storage preferences at the top of the screen. Now you can choose to save to Device or SD card. Behind both options you will see how much space you have available.

    Please note that downloading to an SD card is much slower than downloading to your device. It takes a long time to install because your device has to create folders on the card and distribute all the data across them. So don't be in a hurry. Once installed, you will have everything you need with you on the road!

    Don't see an option to save offline countries on your SD card? There could be several reasons for this:

    • There is no SD card in the device.
    • Sometimes you don't see an option because you have already specified that the SD card you put in your device should be used as additional internal storage (this is possible from Android version 6.0 onwards). Then apps and their data will automatically be stored on your SD card. You do not need to specify this. If you have not made this choice and have chosen to use the SD card as portable storage, you will always see the option. This also applies to Android versions below 6.0.
  • I have an Android, but I don't see an option to save offline countries on my SD card.

    There could be several reasons for this:

    • There is no SD card in the device.
    • Sometimes you don't see an option because you have already specified that the SD card you put in your device should be used as additional internal storage (this is possible from Android version 6.0 onwards). Then apps and their data will automatically be stored on your SD card. You do not need to specify this. If you have not made this choice and have chosen to use the SD card as portable storage, you will always see the option. This also applies to Android versions below 6.0.
  • Can I continue to use the app while downloading a country for offline use?

    You certainly can. You can continue to search and view locations. The download will continue. When you return to the list of downloaded countries you will see that the download has been completed or that the percentage has increased.

    Please note: with an iOS device it is important that you do not leave the app during the download process. If you do, there is a chance your device will close the app and your download will fail.

    Do you have an Android device? Then the download will continue even if you use another app or lock and unlock your phone.

  • Does the download of an offline map continue when I leave the app?

    Do you have an iPhone or iPad? Then this is not the case. This is a limitation of iOS (Apple's operating system). It is therefore important that you do not leave the app during the download process. If you do, there is a chance the device will close the app and the download will fail.

    Do you have an Android device? Then the download will continue even if you use another app or lock your phone and put it away (do not turn it off completely). When you return to the overview of downloaded countries, you will see that the download has been completed or that the percentage has increased in the meantime.

  • Why does it take so long to download offline countries?

    Downloading offline maps and all the data that goes with them is quite fast (depending on the size of the country and the speed of your internet connection), but setting them up properly on the device or SD card can take a lot of time. Downloading and setting up are all part of the download process in your app. On average, the download time can be anywhere between 2 and 20 minutes. It takes a while, but afterwards you have everything you need on the go!

    Saving to an SD card is very convenient, but it still takes considerably longer than on the device itself. Keep that in mind. For large countries, it can even take longer than an hour. So make sure you download the desired offline maps before the day of departure, so that you can leave immediately without having to wait for everything to be saved.

    Meanwhile, you can continue to search for motorhome sites or (if you have Android) use another app on your device. The download will continue.

  • The download of my offline map remains stuck at a certain percentage. How is this possible?

    There could be several reasons for this:

    • Maybe your internet connection was cut off for a while.
    • If you download to an SD card (Android), the installation of the package is slow. Fortunately, you can continue to use the app.
    • Do you have an SD card in your device and does the download not go beyond a certain percentage for a very long time? Then it may be that your SD card is full. The download can then not continue. Tip: To make sure this doesn't happen, you can click on "Storage preferences" on the "Offline locations" screen. This will show you how many MB you have left and whether a new country will fit on your device.
  • Can I update the downloaded offline maps as well?

    Every day many changes take place at the motorhome site information on Campercontact. And you like to stay informed. Therefore we update the offline countries very regularly. How do you know if there is an update for one or more of your downloaded countries? Go to Menu > Offline Locations. You will see an overview of the countries you have downloaded at the top. If there are updates, you will see them there. Just click on Update and everything will be up to date again!

    
  • Can I delete the data of a country that I have downloaded for offline use?

    Yes, you can. To remove an offline map, go to Menu > Offline Locations. You will see an overview of the countries you have downloaded at the top. Click on the button next to the country you want to remove and all the maps and data for that country will be removed. The country will no longer be listed under ‘Downloaded’, but under ‘All countries’.

    You can also interrupt (cancel) a download. The app will then stop downloading the file and remove what you have already partially downloaded.

  • Which apps can I use to navigate to a location from Campercontact?

    If you have a Campercontact PRO+ account, you can choose from the following navigation apps (if you have them installed on your device):

    • Android: Google Maps, Apple Maps, TomTom Go Navigation, Waze, Sygic, Maps.ME, OsmAnd
    • iOS: Google Maps, Apple Maps, TomTom Go Navigation, Waze, OsmAnd, Sygic, Maps.me en CoPilot
  • Also, using the 'route button' in the app, can I navigate to a site if I use the app offline and am therefore offline?

    The moment you click on the 'route button' in the app, you are given the option to choose from the navigation apps on your device. To enable this navigation, an internet connection is normally required. But, there are apps, such as Google Maps, where you can also download maps offline. If you download these before departure, or at a location with a good wifi connection, you can use Campercontact offline to search motorhome sites and also navigate to a site offline.

  • How do I get the latest motorhome site information?

    In the Campercontact app you always receive the most up-to-date information. However, you do need an internet connection for this. Do you not want to connect to the internet? Then use the offline version* of the app which offers you the possibility to save locations offline. In this case you won’t have to use data on the go.

    * Functionality for PRO+ users

  • How can I see locations near me?

    Our app has to be able to determine your location to display motorhome sites near you. To do this, your device's location tracking must be turned on. Also check whether the app has permission to consult your location data (GPS data). You can check this through the settings of your device. Select ‘Apps’.

  • What should I do if my location can’t be determined (correctly)?

    The app determines your location through GPS. The location services of your phone or tablet must be switched on to determine your location. In addition, check if the Campercontact app has permission to gain access to this information. To do this, go your device’s settings, search for the Campercontact app through ‘Apps’ and grant the app access to your location.

  • I have a new phone. What happens to my favourites and Campercontact PRO+ subscription?

    Don't worry, they will be saved as they are linked to your account. So log on to your new phone with the same account. 

  • Where can I find my favourites?

    Users with a PRO+ account can find their favorite motorhome sites in the app through Menu > My favourites. In addition, since the update of the end of September you have the possibility to see your favourites on the map via:

    •  a button 'view on map' at the bottom of the menu item 'my favourites'.
    •  via the filter: 'my favourites’
    •  via the quick filter: 'my favourites’

    Good to know: The map shows a maximum of 50 sites. Click on 'more' at the bottom of the list to see more favourites on the map. The locations shown are determined by the sorting order you select in the list below (distance, relevance, price and rating). The results change when you change your position on the map or zoom in or out, and then click the 'search in this area' button.

    
  • Can I view my favourites if I am in offline mode (without an internet connection)?

    No, this is not possible. You can only save and filter favourites when using the application online.

  • How do I delete a favourite location?

    Go to the main menu at the top right of the app. Click on favourites. Open the location you want to delete as a favourite. And click on the green heart to delete the location as a favourite.

    
  • What are the differences between the app and the Campercontact website?

    On campercontact.com you will find all the motorhome sites that are on the platform. With basic information to give you an impression. On the website, you can log in for more functionality, but you don't have to. You have to log in to use the app.

    PRO+ users have the possibility to use the app offline. In addition, on the website and in the FREE version of the app you see advertisements, but not if you have the PRO+ version of the app of in case you log in as a PRO+ on the website.

  • How do I log in to your website?

    Click on 'account' at the top right of the website and then 'log in'. You will see a login screen where you enter your Campercontact login details. Use the same details as in the app.

    
  • What is the difference between the free version (FREE-version) and the PRO+ version?

    In the FREE version of Campercontact, you can see all motorhome sites, but you have fewer functionalities than someone with a PRO+ account. The FREE version also contains adverts, but there are no adverts in the PRO+ version. On this page, you will find more information about the different functionalities of PRO+.

    Also check:

    How do I buy Camperontact PRO+ via the website?

    How do I buy Campercontact PRO+ in the app?

  • How can I tell whether I am using the FREE-version or the PRO+ version?

    You can see this in different ways. For example: 

    • At the top of 'my profile' in the app and on the website. This shows whether Campercontact PRO+ is active or not.
    • The number of reviews and photos shown at a location. With a FREE account, you can see a maximum of 3 reviews and 5 photos at a location.
    • The green 'upgrade' icon on the map in the app. Only to be seen by FREE users.
    • The advertisements shown between the search results. PRO+ users do not see these ads. 
    • The Campercontact PRO+ screen in the app that appears when you click on a function that is only available as a PRO+ user. 
    • The menu item 'Campercontact PRO+' in the app. As a FREE-user you get the possibility to buy the app here. 

    Here you can read more about the differences between FREE and PRO+. 

  • I would like to create a route myself. Is that possible?

    This, sadly, is not possible (yet).

  • Is there somewhere I can see the changes, locations, reviews and photos I have submitted?

    Yes, you can. Via 'My contributions' in your profile. To see this, go to 'My Profile' in the app or on the website and then to 'My contributions'. Here you will find all contributions that you have ever shared with Campercontact.

    
  • Can I install the locations that are in Campercontact onto my navigation system?

    Update 6 October 2022: We have stopped offering POI downloads in the webshop Previously bought POI downloads in our shop? You retain the right to one year of updated data. The dataset continues to be updated quarterly. This gives you, up to a year after purchase, access to an up-to-date file that you can put in your navigation system.

    ---

    Campercontact offers various POI downloads (also called data sets) with motorhome site information, so you can easily navigate to the next place to stay overnight. We offer these POI downloads in three file formats: .ov2, .csv and .kml.

    How does it work?
    After purchasing in the shop you will receive a download link on the purchase page in your browser and by e-mail. The link is valid for one year and can be used 30 times. The files will of course remain under your control. But after 12 months, the download link will no longer work. The link will also stop working once you have reached the maximum number of downloads.

  • I would like to add a location, photo or a review or change information.

    Would you like to make sure, as the hundred thousands other motorhome owners and location managers, that Campercontact remains up-to-date? Try adding a new site, some new photos of a site or share a review. If you think you have found incorrect information, you can request to change it. To do so, click the orange plus button.

    If you want to add a motorhome site, click on the orange plus button in the list overview in the app. In case you want to add a site via our website click on 'account' in the top right corner and then on 'add new location'. From there, follow the steps on your screen.

    If you want to add a photo or review to a location or make a change, open that specific location and click on the orange plus button. This applies to both the app and our website.

    Our moderaters will look at your contribution and publish it on Campercontact. If all the information is correct of course. We receive all of this information and aim to process it within two weeks.

    We explain how to add a review in this video.
  • I am not receiving any emails from Campercontact.

    It can happen that our automatically generated emails are considered spam which causes emails about creating an account or resetting a password to end up somewhere else than in your inbox. The email will then end up in your unwanted emails or spam box .

• Motorhome Routes

  • Do you offer Motorhome Routes?

    Yes, motorhome routes are available in the app and mapped out for you by day if you are a Campercontact PRO+ user. On this page you will find an overview of all routes within the Campercontact PRO+ subscription.

  • Which motorhome routes do you offer?

    On this page you will find an overview of all Campercontact motorhome routes within the Campercontact PRO+ subscription. Campercontact regularly adds new routes.

  • What do you get with a Campercontact route?

    You get access to all information of the route in the app. Information about the country to visit, proposed travel days, rest days and all highlights in the area including contact information.

  • Can you buy a Campercontact route separately?

    No, our routes cannot be bought separately. You get all motorhome routes only with a Campercontact PRO+ account. On this page you will find everything about the Campercontact PRO+ subscription and its functionalities.

  • I don't have PRO+, but I have bought routes. Can I see these routes again?

    If you have purchased one or more of these routes (via Campercontact Free or Campercontact PRO) in the past, you can find the most recent version digitally in the app via the tab 'routes' and via the menu item 'my purchases'.

  • How are motorhome routes created?

    Most of the routes that you see in the app have been developed by experienced guides from the NKC for the NKC group tours.

    A small number of routes have been developed by partners with whom we work. This is also indicated with those routes.

    The routes are intended as inspiration for your personal motorhome adventure. Golden tips for the road, which you can of course deviate from.

  • Where can I find all routes in my Campercontact PRO+-account?

    You can find Motorhome routes in the 'routes' tab in the home screen of the Campercontact app. Here you will find all routes listed.

    If you have purchased a route before purchasing a PRO+ subscription, you can find your route via the menu - My Profile - My purchased routes.

  • Can I use my motorhome route offline?

    It is not possible to use the Motorhome Route, including all its information and POIs offline.

• On-demand bookings

  • What does booking on demand mean? How is it different from direct booking?​

    With ‘booking on-demand’ you send a reservation request instead of booking directly. The campsite manager evaluates your request and can accept, refuse or modify it. With direct booking, the reservation is confirmed immediately after payment.​

  • How long does it take to receive a response from the campsite?​

    Response time can vary but generally campsites try to respond within 24 to 48 hours. ​

  • I have made a request but have not received a confirmation. What should I do?​

    Please contact the campsite if you have not received a response after 48 hours.

  • Can I change or cancel my request later?​

    Yes, you can. You do this directly with the site manager.​

  • Do I have to pay immediately when I put in my request?​

    No, you only pay after confirmation of the booking. It may differ per location whether you have to pay in advance or on location upon arrival.​

• FAQ Other questions

  • What types of sites can you find on Campercontact?

    There are three types of motorhome sites on Campercontact:

    • Motorhome stopovers: overnight locations for motorhomes.
    • Campsites: pitches on campsites.
    • Service areas: places where motorhome owners can dispose of waste water and chemical toilets and refill clean water. Staying overnight is prohibited here.
  • I see that you offer sites where it is officially not allowed to stand? Is this correct? (Wild camping)

    Through our app and website we provide a wealth of travel information for motorhome enthusiasts. Compiled for and by a dedicated community of motorhomers. Our aim is to make valuable motorhome (location) information accessible to all.

    Besides official, recognised campsites and motorhome stopovers, we also offer (in smaller numbers) wild camping sites. Wild camping is not permitted everywhere (this differs per country and region), but is tolerated in many places. Especially on the less touristy places. Users of Campercontact who know from their own experience that spending the night here is tolerated, share these often unique spots with other campers. More and more of our users are looking for these places, so we also want to offer them on our platform. You do visit these locations at your own risk: you might be turned away.

    Do you see such a tolerated spot on our platform and do you know that it is indeed enforced? Please let us, and other camper owners, know by sending in a change (use the orange plus sign next to a location). Would you like to share your experiences with other motorhome owners? Then please share them in the reviews! These can also be added by using the orange plus sign at a location.

    Wild camping site or not, the following applies at all times, at every location: behave properly, do not leave any mess and have respect for nature and your surroundings.

  • What is a claimed site?

    A claimed location page means that the site Owner or representative has taken control of the listing of his or her site on Campercontact.

    Why can owners claim their location page?

    Claiming business pages gives the owner access to additional features so they can personalize their site and get more noticed.

    For example, with a claimed site they can:

    - Add their own photos to be shown first.

    - Be able to personally introduce themselves to the motorhome owner.

    - Add a video to give a better picture of the site.

    - Get more visibility in search results.

    Does it cost anything to claim a business page?

    Yes. To claim a business page (and thus have access to extra functionalities) we charge an annual fee. This allows us, among other things, to improve and maintain the platform.

    A motorhome site can always be listed on Campercontact for free.

  • As a Campercontact user, will I receive discounts on motorhome sites?

    Location managers can add discounts for Campercontact PRO+ users through a benefits programme. The discount is therefore decided by them and not by Campercontact. This discount will be shown on the location page of the specific motorhome site. If the admin asks, you can show that you have the right to receive their discount through ‘My Profile > Campercontact PRO+’.

  • What does (the filter) ‘camping behaviour’ prohibited’ mean?

    On motorhome sites where camping behaviour is prohibited you are, for example, not allowed to put up an awning. Putting out chairs and tables or hanging laundry is also forbidden. In general you can assume that all recreation outside the motorhome is not allowed then.

    We have already written a blog about this topic. Here you can read more about camping behaviour, what it means and how the filter works on our platform.

  • I have a question that is not in this list. How can I reach you?

    If you have a question that is not answered in our FAQ section you can contact us through the contact form below. We will do our best to answer all of your questions as quickly as possible.

  • I have a complaint. Tell me about your complaint policy.

    If you have a complaint about our products or our service, you can contact us via the contact form. We will provide a substantive response to your complaint within 14 days of receiving it. If you, as a consumer, disagree with the solution or if we cannot resolve it together, you can submit your complaint to the Dispute Committee via the European ODR Platform. Consumers who are not satisfied with the handling of their complaint can also submit their complaint for mediation to Homeshopping Disputes Committee via www.sgc.nl/en.

• FAQ Motorhome site managers

  • How do I add my motorhome site, campsite or service area to Campercontact?

    We explain it step by step on this page.

  • Which email address is paired to my location?

    Visit the location page on Campercontact and see which email address is listed under 'Contact details'. Isn't this the correct email address? Then you can change this after logging in via your manager account. Is there no contact e-mail address displayed yet? Fill in this form and we will ensure that you have access to your manager account as soon as possible.

  • I want to log in to the manager account, but I get the message 'something went wrong'. What can I do?

    In that case you are probably logged in with a different email address than the email address that is linked to your motorhome location on Campercontact. To check which contact address is linked to your location, look up your location in the app or on campercontact.com and look in the 'information' tab.

    Is there no e-mail address listed here as a contact address? Fill in this form and we will ensure that you have access to your manager account as soon as possible.

  • How do I change my motorhome site page's data?

    You can change the details of your location page on Campercontact using your manager account on your desktop via the link: https://poi.campercontact.com/. After logging in you will see the location page(s) that you manage. You'll have to log in with the e-mail address that is linked to your location on Campercontact. You can find this email address in the information tab at a location. Is your location on Campercontact, but there is no e-mail address as a contact address here yet? Fill in this form and we will ensure that you have access to the manager account as soon as possible.

    There are parts that you cannot adjust yourself (such as the general description field and deleting photos). As a user, you can submit a change request via the orange plus button at a location in the app or our website. You can log in with the same login details as those of the manager account.

    All changes are processed by our moderators. We aim to deal with these within two weeks. More information? Then visit our manager account page.

  • I don’t have permission to change (certain) information through my manager account. What do I do?

    Are you unable to change any information? Check of you are logged in with the email address that is linked to the contact details of your site. The managerial rights of your motorhome site are linked to this email address. Is the email address incorrect and would you like to change it? Please send us an email.

    Would you like to submit a change in the photos displayed, a review or a motorhome site’s description? Please submit a request through the form. You can view this form through the app by visiting your site’s page and selecting the orange plus button. It is impossible to do so on the website. All these changes are processed by our moderators.

  • How do I add opening hours and prices?

    You can do this through your manager account. Log in through https://poi.campercontact.com/. After you log in, scroll to ‘Prices and periods’. There you enter a price based on one overnight stay for 1 motorhome and 2 visitors. Then you can add any potential tourist taxes for a single person. The system will automatically calculate the total price. Besides information on prices you fill out your opening hours that are connected to your prices. Do you have several opening hours? Select ‘add Price + periodes’ and fill in the correct information.

    You can find more information on the Manager account page.

  • How can I delete a photo?

    It is impossible to delete a photo without a valid reason. When you submit a deletion request you can indicate which photo you would like to be deleted and on which grounds. You can submit this change by visiting your site page in the app and selecting the orange plus button. It is not possible on the website. We will process your request within two weeks.

  • How do I know when a new review is published?

    You will receive an automatic email about this.

  • How can I reply to a new review that someone has published about my motorhome site?

    Log in to your Manager account at https://poi.campercontact.com/ and visit ‘Reviews’. You can now publish a reply to the relevant review.

    More information on the Manager account page.

  • Someone has wrongfully published a review or has published an inappropriate review. What can I do about this?

    Reviews cannot be deleted without a proper reason. Please send us a message using the contact form at the bottom of this page and we will process your request as quickly as possible. Please be clear in your message as to which site the review was written for.

    Our response policy offers more clarity about what kind of reviews will be accepted.

  • What can't I do in my manager account?

    1. Adjust the general description field yourself
    2. Delete photos from users
    3. Customise the order of photos
    4. Delete reviews from users
  • Can I advertise on Campercontact?

    It is not possible to publish paid advertisements on Campercontact yet.