Question 1

How do I install the app?

Accepted Answer

You don't have the Campercontact app on your phone or tablet yet? Download it via Google Play (Android) or the App Store (iOS). Below, you will find a detailed guide for both operating systems.  Android
Create a Google-account
Downloading apps on an Android device is done through the Google Play Store. To do so you need a Google-account. If you have never downloaded an app before and you don’t have a Google-account either, create one first. Do you already have an account? Scroll down to ‘Downloading the Campercontact app…’. How to create an account:  Open the main menu Settings on your device. Go to ‘Accounts’ and click on ‘Add account’. Select ‘Google’. Choose ‘Existing’ (if you want to add an existing account) or ‘New’ (if you want to create a new account).  Follow the instruction to add the new account.  Download the Campercontact app on my Android device
Select the Play Store icon to open it
Next, tap the magnifying glass in the top right corner to search for the app.
Type ‘Campercontact’ (without quotation marks) and search.
The Campercontact App will appear. Select it. 
 
Then select the ‘Install’-button. Note: this is cheaper if you are connected to a Wi-Fi network. As soon as the app has been installed, the ‘Open’ button will appear and you will automatically be taken to the login screen in the app.    iOS
Create an Apple ID
Go to the App Store. Have you never downloaded an app before? Then you probably don’t have an Apple ID either. You need this account to download apps. Create an Apple ID first. Once you have an Apple ID,  you can log in to the App store with your (new) Apple ID and download the Campercontact app.  Downloading the Campercontact app on my iPhone
Select the search button at the bottom of the screen and type ‘Campercontact’ (without quotation marks). The Campercontact icon will appear . Tap the ‘Download’ button and select ‘Install’. The Campercontact app will now start installing. Note: this is cheaper if are connected to a  Wi-Fi network.  Once the app has been installed, the ‘Open’ button will appear and you will automatically be taken to the login screen in the app.

Question 2

On which devices can the Campercontact app be installed?

Accepted Answer

The Campercontact app has been developed for devices with an Android or iOS (Apple) operating system. This includes more than 90% of the smartphones and tablets.   The app works best on a device with Android version 6.0 or IOS 12.0 and higher. The app can be downloaded for Android devices with an operating system 4.1, 4.2, 5, 5.1, but we cannot guarantee optimal performance, as these versopms are no longer supported by Android itself.  For the best performance, it is recommended to use the latest version of the app and the most recent operating system on your device. In addition, you can of course always use our website www.campercontact.com.

Question 3

Why can't I install the app on my device?

Accepted Answer

You may have an outdated, no longer supported version of Android or iOS. As a result, you can no longer install or update newer versions of the app. Why? The Campercontact app contains third party components, such as Google Maps. Since they also continuously develop their code, these components eventually stop working on older operating systems. It is then becomes impossible for us to maintain the performance. Therefore, just like other apps, we occasionally have to raise the minimum version of an operating system. If you update your operating system or purchase a newer device with a more recent operating system, you can install the Campercontact app on it.

Question 4

Why can't I update the app on my device?

Accepted Answer

You may have an outdated, no longer supported version of Android or iOS. This means you cannot install or update newer versions of the app. Why is this? The Campercontact app contains third party components, such as Google Maps. Because they too are constantly developing their code, after a while these parts no longer work in the older operating systems. It is then no longer possible for us to maintain the performance. Therefore, just like other apps, we have to raise the minimum version of an operating system from time to time. If you update your operating system or buy a newer device with a newer operating system, you can install the Campercontact app on it.

Question 5

How do I create a Campercontact account?

Accepted Answer

This can be done in the app and via campercontact.com Via the App:
To use the app you need to register the first time you use it. You will be guided through the registration process automatically using a short form. Via campercontact.com:
Click on 'account' at the top right and then on 'create account'. From there, you will automatically be guided through the registration process, where you will enter your e-mail address, a user name and a password. Note: You only need to create an account once. If you switch devices, you can easily log in with the same email address and password. A new account cannot be registered with an email address that is already in use.

Question 6

Why can I not use the app without creating an account?

Accepted Answer

Campercontact is a platform for and by motorhomers. All the information comes from fellow motorhomers. To save information as a personal favorite or share experiences with others, you need an account. In addition, it contributes to the reliability of the information on our platform. Requiring the creation of an account with personal data prevents "anyone" from adding information.

Question 7

Can I log in on several devices with the same account?

Accepted Answer

Do you have a tablet or a second phone in addition to your mobile phone? Or does your partner also want to use the app on his/her device? That is possible! You can log in on multiple devices with the same account, even simultaneously. In this case, simply log in with the same login credentials. You don't need to create a new password.

Question 8

How do I find out which email address I used to register for Campercontact?

Accepted Answer

The email address you used to register with is displayed under ‘Contact details’ through Menu > My Profile.  If you are not logged in and can't remember which email address you used to create your account? Then first click on the login button and then on 'forgot password'. On the next screen, test your various email addresses to see if you receive a "forgot password" email from us. If you're registered with the entered email address, you'll receive an email with a link to request a new password. After creating this password, you can log in with this email address and the newly created password.

Question 9

How do I edit my personal data?

Accepted Answer

In the app you can edit your email address, username and profile picture. To do so, go to ‘My Profile’ in the menu at the top right corner of the screen and click on ‘Edit Profile’.

Question 10

How do I change my e-mail address?

Accepted Answer

You can change your email address via 'My Profile' in the main menu of the app. First, click on the menu at the top right of your screen, then on 'My Profile' and then on 'Edit Profile'. You can change your e-mail address here by clicking the pencil next to the e-mail address.

Question 11

I have forgotten my password, what should I do?

Accepted Answer

Forgot your passport? No problem, it happens to the best of us! You can request a new password via this link. After entering your email address you will receive an email with a link to to create a new password.  Are you unable to find our email? Try checking your spam box.

Question 12

What subscriptions do you offer?

Accepted Answer

At Campercontact we offer a PRO+ annual subscription, a PRO+ monthly subscription and a FREE subscription.  You get a FREE subscription as soon as you create an Account with us. This allows you to easily use our website or app to book and pay for motorhome stopovers. With our Campercontact PRO+ monthly and annual subscriptions, you get an expanded subscription with the latest features. You'll enjoy an ad-free experience, save your favorite motorhome locations, and easily navigate offline. You'll also find various motorhome routes and a handy trip planner. Want to know more about the features? On this page you will all informaiton about the different subscriptions.

Question 13

How do I buy Campercontact PRO+ in the app?

Accepted Answer

You can purchase Campercontact PRO+ via the Campercontact app, through the Campercontact PRO+ menu item or via one of the banners you will encounter in the app as a FREE user. Tell me more about Campercontact PRO+!  You can buy Campercontact PRO+ via the website too.

Question 14

With which payment methods can I purchase Campercontact PRO+ in the app?

Accepted Answer

Campercontact PRO+ is available for purchase in the app. Payments are processed via the Apple Store (for iOS users) and the Google Play Store (Android users). Find out what payment methods are accepted in the App Store Check the accepted payment methods in Google Play Do you want to add a payment method to your account, check out this guide: App Store / Google Play.

Question 15

How do I make sure I always have the latest version of the app?

Accepted Answer

For major updates you will automatically receive a notification in the app that un update is available. This way you’ll never miss important improvements. If you do not want to update manually you can visit Google Play or the App Store and give permission that you want your app to update automatically.

Question 16

How do I buy Campercontact PRO+ via the website?

Accepted Answer

Through the various 'Campercontact PRO+' buttons on our pages you can easily purchase a PRO+ subscription. With Campercontact PRO+ you will enjoy all the benefits listed on this page. On the website:  Click on one of the 'Campercontact PRO+' buttons. Log in or register. Already logged in? Then go directly to step 3. Select an annual subscription and click the orange button again.  Select the payment method and complete the transaction.  Now you have Campercontact PRO+! We will confirm this by e-mail within 30 minutes. Want to buy PRO+ in the app? That is also possible!

Question 17

With which payment methods can I purchase Campercontact PRO+ on the website?

Accepted Answer

After logging in at the top right of the site you will get the option to buy Campercontact PRO+. Checkout is via the environment of our payment provider Mollie. You can pay with  iDeal, Creditcard, Klarna, Bancontact and SOFORT.  Also check: With which payment methods can I purchase Campercontact PRO+ in the app?

Question 18

How do I know if I bought Campercontact PRO+ via the app or via the website?

Accepted Answer

Currently it is not possible to see in the app or on the website where you have purchased Campercontact PRO+.

Question 19

How do I add a payment method?

Accepted Answer

Do you want to add a payment method?, but you don't know how? Check this explanation: App Store Google Play

Question 20

How does upgrading from PRO to PRO+ work?

Accepted Answer

If you already have a PRO annual or monthly subscription, you can easily upgrade to PRO+. Purchase an annual or monthly PRO+ subscription via the app. We will then automatically refund you the remaining amount* of your current PRO subscription.  For Apple App Store users: Open the Settings app on your iPhone or iPad. Tap your name at the top of the screen to open your Apple ID Settings. Go to 'Subscriptions'. You may find this option under 'iTunes & App Store' or directly in the main menu, depending on your iOS version. Find your Campercontact PRO subscription in the list and tap it. Here you can upgrade your subscription to PRO+; follow the on-screen instructions. For Google Play Store users: Open the Google Play Store app on your Android device. Tap the menu icon (three horizontal lines) at the top left of the screen, and select 'Subscriptions'. Search for your Campercontact PRO subscription in the list and tap it. Here you can upgrade your subscription to PRO+; follow the on-screen instructions. *The remaining amount is calculated on the number of days you have left on your PRO subscription. Do you have 35 days left on your subscription? Then you will receive a refund for those 35 days.

Question 21

How can I see until when my Campercontact PRO+ is valid?

Accepted Answer

There are various ways to find out if, and until when, your PRO+ version is valid: Via the app At the top of 'My Profile'. It will show whether Campercontact PRO+ is active or not and until when. Via the menu item 'My Purchases’ in the app. Via the purchase history in the App Store (iOS) and Google Play Store (Android). Here you will find your purchase receipt with the purchase date. Add 12 months (for an annual subscription) or one month (for a monthly subscription) and you will know the expiration date. Here you can find information on how to retrieve your purchase history for Apple: https://support.apple.com/en-gb/HT204088. Here you can find information on hotw to retrieve your purchase history for Android: 
https://support.google.com/googleplay/answer/2850369?hl=en-GB. On the website
In your account ( 'My Profile') you can see whether you are a PRO+ user and until when it is valid. At the top right corner of the website, click on 'Account' and log in. Then click on 'My profile'. On this page, just below your username and email address, you will find information about your PRO+ status 'Campercontact PRO+: active (until date x)'.

Question 22

What will happen after the expiration of my PRO+ version?

Accepted Answer

Campercontact PRO+ has been available as a subscription since version 6.6.0. If you purchased PRO+ in this, or a later version of the app, the PRO+ version is yours until you decide to cancel it. Your subscription will automatically renew for another year or month (depending on the subscription term you chose), so you won’t have to worry about it. You can find the renewal date in the 'My Purchases' menu item and can cancel your subscription up to 24 hours before the renewal date. Here’s how to cancel: Android:   Open the Play Store app    Click on your profile picture    Choose Payments and subscriptions    Cancel under 'subscriptions' IOS:   Open the 'Settings' app on your device    Click on your name    Click on 'Subscriptions   Did you cancel Campercontact PRO+? You will keep the PRO+ version until the end of your original subscription period. After that your account will be switched back to the FREE-version of the app.   If you have purchased PRO+ before app version 6.6.0, then the PRO+ version will automatically convert to FREE. The expiration date of your PRO+ version is displayed in the 'My purchases' menu item.

Question 23

Can I restore my PRO+ purchase?

Accepted Answer

Your Campercontact PRO+ purchase is linked to your account, so in principle you do not need to restore it, even when logging in on other or new device. However, if Campercontact PRO+ is unexpectedly  inactive and you are entitled to it, click on 'Restore all purchases' in the 'My purchases' menu in the app to reactivate the PRO+ version. This will establish a connection with the App store (iOS users) / the Google Play store (Android users). Therefore you must, in order to successfully restore your purchase, be logged in t the App store (iOS)/ Google Play store (Android) with the same Apple ID/Google account, that you originally used to purchase Campercontact. After this action, your PRO+ version will be linked to your Campercontact account.  If you want to use your PRO+ version on multiple devices, you must log in to the app with the same Campercontact account on those devices.

Question 24

Can I get a refund?

Accepted Answer

Unfortunately, this is not possible.  If you no longer want the Campercontact PRO+ version, you can cancel your subscription up to 24 hours before the renewal date.  You will find the renewal date in the 'My purchases'  menu in the app. You can cancel as follows:   Android:   Open the Play Store app    Click on your profile picture    Choose Payments and subscriptions    Cancel under subscriptions  
 IOS:   Open the 'Settings' app on your device    Click on your name    Click on 'Subscriptions 
 You keep the PRO+ version until the end of your original subscription period. After that your account will be switched to FREE.

Question 25

How do I cancel Campercontact PRO+?

Accepted Answer

That depends on whether you bought Campercontact PRO+ via the app or the website.   If you don't know where you bought PRO+, check the question 'How do I know if I bought PRO+ through the app or the website?' You can cancel your subscription up to 24 hours before the renewal date.  If you have cancelled Campercontact PRO+, you will keep the PRO+ version until the end of your original subscription period, after which your account will be switched back to Campercontact FREE.  Cancel PRO+ via the app  Android:   Open the Play Store app    Click on your profile picture    Choose Payments and subscriptions    Cancel under subscriptions   IOS:   Open the 'Settings' app on your device    Click on your name    Click on 'Subscriptions   Cancel PRO+ via the website  Did you buy Campercontact PRO+ via the website? Then you can cancel PRO+ exclusively via the website. You can do this as follows:   Log in with your Campercontact account.   Click on Campercontact PRO+ in the menu.   Click on 'Cancel subscription'.   Follow the steps on the screen.   Now you have a FREE account again. We will confirm this by e-mail.

Question 26

How can I delete my account?

Accepted Answer

You can delete your account as follows: Open the app. Click on the menu in the top right corner. Click on the 'Delete account' option next to the language flag. Check the box and click on the 'Delete account' button. Your account will be deleted and you will be logged out. Think twice before pressing the button, because once deleted, it is really gone. We cannot undo this. You can create a new account afterwards, but your previous data will not be linked to your new account. We cannot link this for you either. Do you have Campercontact PRO+? This is a subscription which you have to cancel yourself in your appstore. See also: How do I cancel Campercontact PRO+?

Question 27

What will happen to my data when I delete my account?

Accepted Answer

We distinguish two types of data: Personal data: anything that can be traced back to you as a person, such as your email address, name and information about your motorhome. This data will be completely deleted from our system. Data about motorhome sites you have shared with us: reviews, new sites and changes to existing sites. We retain all of this information within the platform, as it is non-personal information. We anonymize this data so that any link to you as a person is removed. Photos, however, can be traced back to you with some effort, so we do remove those. Note: do you have Campercontact PRO+? This is a subscription which you need to cancel yourself in your appstore. See also: How do I cancel Campercontact PRO+?

Question 28

Can I use social login (sign in with Google/Apple) with an existing account?

Accepted Answer

Yes, you can. The system recognizes you based on your email address. All purchases, your PRO+ subscription, routes, and favorites, for example, will still be accessible.

Question 29

If I want to log in to an existing Campercontact account with Google/Apple, do the email addresses need to be the same?

Accepted Answer

Yes, to link you to your existing account, the system looks at your email address. Make sure you have selected 'Share my email address with Campercontact' when logging in with Apple. If you use a different address, a new user will be created. Any settings, purchases, favorites, etc. will not be available in the app.

Question 30

Can I switch back to logging in with an email address and password after logging in with Google/Apple?

Accepted Answer

Yes, this is possible. If you encounter any problems, you can always request your password again via 'Forgot Password'.

Question 31

How do I log in via the app?

Accepted Answer

When you start the app, you will automatically see a screen with the options: create account (only click here if you do not yet have an account and use Campercontact for the first time) and log in.  To log in, click on log in and then enter the email address and password that you used for your registration. Then click on Log in and you are logged in and ready to go!   If you log in for the first time via the 'new' version of our app (for the first time since September 2020?) you will need to request a new password via 'forgot password'. Here, enter the e-mail address which you used for your registration. You will then receive an e-mail with a link to reset your password. Click on this link and set a new password. Once you see that you have succeeded, return to the app and log in with your e-mail address and the newly chosen password.  You are now ready to go. Have fun! Need help? Watch this video.

Question 32

How do I search and filter in the app?

Accepted Answer

You can search for locations in different ways on both the app and our website. Via the map, by using the filter options in the list and by using the search field at the top of the list. The map shows 50 locations in the area. And the same in the list below. Which ones is determined by the sorting (distance, relevance, price and rating). When sorting by relevance, the motorhome site in that area with many reviews and a high score is displayed at the top of the list view and is therefore also shown on the map. If you change the sorting to distance, price or review, the results change. Also if you change your position on the map or zoom in or out further and then click the "search in this area" button, the results change. Hope this helps you!

Question 33

Why does the app not recognise my search term in offline mode?

Accepted Answer

There are two possible reasons for this:   The app only shows names that actually exist in the database. For example, a small village may appear on Google Maps, but not in our app, as there is no RV location associated with it.   You have downloaded an offline country in a language other than the language your app is currently set to. For example, did you download a country with the app set to English? Then place names in a different language may be missing. For example, Vienna (English) does not appear in Dutch, but it does appear as Vienna. In German, however, it is only Wien.

Question 34

How do I change the language of the app?

Accepted Answer

You can set the app in your preferred language using the country flag in the menu. There are six standard languages to choose from. Click on the white menu button at the top right of your screen, at the bottom of this menu you will find a country flag. Click this to change it to one of the other five possible languages.

Question 35

How do I know which version of the app I am using?

Accepted Answer

This is displayed in the menu

Question 36

Can I use the app offline (without an internet connection)?

Accepted Answer

Yes, you can use the Campercontact app offline but only if you are a PRO+ user. To receive all the site information in the offline mode, you download these once through ‘Menu > Offline Sites’.  With an Android device, you can choose to store this information on an SD card.  To save space on your device you only download the offline maps of the countries you travel through and where you stay.

Question 37

How do I switch between online and offline mode?

Accepted Answer

The offline mode is designed for those times when you run out of internet connection. If you have downloaded countries in advance, you will still be able to find the best motorhome site at those times. How does it work exactly?    (text, image and video below)  Switching to offline mode The moment you unintentionally find yourself without a connection, the app will notify you. It will tell you to click on the green Wi-Fi icon (circle with two arcs above it) on the map to use offline mode.   Go to a screen where you can see the map and click on the green Wi-Fi icon at the bottom left of the map.   You will now see a pop-up window asking if you want to switch to offline mode. Choose Continue here.   Now the Wi-Fi icon has turned grey and you see the offline map. You can now search in the countries you have downloaded.   Even if you are connected, but do not want to consume data, you can still click on the Wi-Fi icon and switch to offline mode.   Switching to online mode   As soon as your device detects that a connection is available again, you'll see a notification on your screen. This will tell you to click on the grey Wi-Fi icon (circle with two arcs above it) to use online mode.   Go to a screen where you can see the map and click on the grey Wi-Fi icon at the bottom left of the map.   You will now see a pop-up window asking if you want to switch to online mode. Choose Continue here (if you don't want to, click Cancel and stay in offline mode).   Now the Wi-Fi icon has turned green and you can see the online map. You can now search the entire database of Campercontact.

Question 38

I would like to download an offline map. Can I see how large the files are that I am downloading?

Accepted Answer

As a PRO+ user you can use the app Campercontact offline. And download offline maps via Menu >  Offline locations. Here you can see which maps are offered and also how large the file is.

Question 39

Can I store the offline maps including all motorhome sites on an SD card?

Accepted Answer

Yes, this is possible with most Android devices (iOS does not have this option). To save the offline information, go to Menu > Offline locations and click on Storage preferences at the top of the screen. Now you can choose to save to Device or SD card. Behind both options you will see how much space you have available.     Please note that downloading to an SD card is much slower than downloading to your device. It takes a long time to install because your device has to create folders on the card and distribute all the data across them. So don't be in a hurry. Once installed, you will have everything you need with you on the road!   Don't see an option to save offline countries on your SD card? There could be several reasons for this:   There is no SD card in the device.   Sometimes you don't see an option because you have already specified that the SD card you put in your device should be used as additional internal storage (this is possible from Android version 6.0 onwards). Then apps and their data will automatically be stored on your SD card. You do not need to specify this. If you have not made this choice and have chosen to use the SD card as portable storage, you will always see the option. This also applies to Android versions below 6.0.

Question 40

I have an Android, but I don't see an option to save offline countries on my SD card.

Accepted Answer

There could be several reasons for this:   There is no SD card in the device.   Sometimes you don't see an option because you have already specified that the SD card you put in your device should be used as additional internal storage (this is possible from Android version 6.0 onwards). Then apps and their data will automatically be stored on your SD card. You do not need to specify this. If you have not made this choice and have chosen to use the SD card as portable storage, you will always see the option. This also applies to Android versions below 6.0.

Question 41

Can I continue to use the app while downloading a country for offline use?

Accepted Answer

You certainly can. You can continue to search and view locations. The download will continue. When you return to the list of downloaded countries you will see that the download has been completed or that the percentage has increased.   Please note: with an iOS device it is important that you do not leave the app during the download process. If you do, there is a chance your device will close the app and your download will fail.    Do you have an Android device? Then the download will continue even if you use another app or lock and unlock your phone.

Question 42

Does the download of an offline map continue when I leave the app?

Accepted Answer

Do you have an iPhone or iPad? Then this is not the case. This is a limitation of iOS (Apple's operating system). It is therefore important that you do not leave the app during the download process. If you do, there is a chance the device will close the app and the download will fail.    Do you have an Android device? Then the download will continue even if you use another app or lock your phone and put it away (do not turn it off completely). When you return to the overview of downloaded countries, you will see that the download has been completed or that the percentage has increased in the meantime.

Question 43

Why does it take so long to download offline countries?

Accepted Answer

Downloading offline maps and all the data that goes with them is quite fast (depending on the size of the country and the speed of your internet connection), but setting them up properly on the device or SD card can take a lot of time. Downloading and setting up are all part of the download process in your app. On average, the download time can be anywhere between 2 and 20 minutes. It takes a while, but afterwards you have everything you need on the go!  Saving to an SD card is very convenient, but it still takes considerably longer than on the device itself. Keep that in mind. For large countries, it can even take longer than an hour. So make sure you download the desired offline maps before the day of departure, so that you can leave immediately without having to wait for everything to be saved.  Meanwhile, you can continue to search for motorhome sites or (if you have Android) use another app on your device. The download will continue.

Question 44

The download of my offline map remains stuck at a certain percentage. How is this possible?

Accepted Answer

There could be several reasons for this:   Maybe your internet connection was cut off for a while. 	   If you download to an SD card (Android), the installation of the package is slow. Fortunately, you can continue to use the app. 	   Do you have an SD card in your device and does the download not go beyond a certain percentage for a very long time? Then it may be that your SD card is full. The download can then not continue. Tip: To make sure this doesn't happen, you can click on "Storage preferences" on the "Offline locations" screen. This will show you how many MB you have left and whether a new country will fit on your device.

Question 45

Can I update the downloaded offline maps as well?

Accepted Answer

Every day many changes take place at the motorhome site information on Campercontact. And you like to stay informed. Therefore we update the offline countries very regularly. How do you know if there is an update for one or more of your downloaded countries? Go to Menu  > Offline Locations. You will see an overview of the countries you have downloaded at the top. If there are updates, you will see them there. Just click on Update and everything will be up to date again!

Question 46

Can I delete the data of a country that I have downloaded for offline use?

Accepted Answer

Yes, you can. To remove an offline map, go to Menu > Offline Locations. You will see an overview of the countries you have downloaded at the top. Click on the button next to the country you want to remove and all the maps and data for that country will be removed. The country will no longer be listed under ‘Downloaded’, but under ‘All countries’.   You can also interrupt (cancel) a download. The app will then stop downloading the file and remove what you have already partially downloaded.

Question 47

Which apps can I use to navigate to a location from Campercontact?

Accepted Answer

If you have a Campercontact PRO+ account, you can choose from the following navigation apps (if you have them installed on your device): Android: Google Maps, Apple Maps, TomTom Go Navigation, Waze, Sygic, Maps.ME, OsmAnd  iOS: Google Maps, Apple Maps, TomTom Go Navigation, Waze, OsmAnd, Sygic, Maps.me en CoPilot

Question 48

Also, using the 'route button' in the app, can I navigate to a site if I use the app offline and am therefore offline?

Accepted Answer

The moment you click on the 'route button' in the app, you are given the option to choose from the navigation apps on your device. To enable this navigation, an internet connection is normally required. But, there are apps, such as Google Maps, where you can also download maps offline. If you download these before departure, or at a location with a good wifi connection, you can use Campercontact offline to search motorhome sites and also navigate to a site offline.

Question 49

How do I get the latest motorhome site information?

Accepted Answer

In the Campercontact app you always receive the most up-to-date information. However, you do need an internet connection for this. Do you not want to connect to the internet? Then use the offline version* of the app which offers you the possibility to save locations offline. In this case you won’t have to use data on the go.  * Functionality for PRO+ users

Question 50

How can I see locations near me?

Accepted Answer

Our app has to be able to determine your location to display motorhome sites near you. To do this, your device's location tracking must be turned on. Also check whether the app has permission to consult your location data (GPS data). You can check this through the settings of your device. Select ‘Apps’.

Question 51

What should I do if my location can’t be determined (correctly)?

Accepted Answer

The app determines your location through GPS. The location services of your phone or tablet must be switched on to determine your location. In addition, check if the Campercontact app has permission to gain access to this information. To do this, go your device’s settings, search for the Campercontact app through ‘Apps’ and grant the app access to your location.

Question 52

I have a new phone. What happens to my favourites and Campercontact PRO+ subscription?

Accepted Answer

Don't worry, they will be saved as they are linked to your account. So log on to your new phone with the same account.

Question 53

Where can I find my favourites?

Accepted Answer

Users with a PRO+ account can find their favorite motorhome sites in the app through Menu > My favourites. In addition, since the update of the end of September you have the possibility to see your favourites on the map via:  a button 'view on map' at the bottom of the menu item 'my favourites'.   via the filter: 'my favourites’  via the quick filter: 'my favourites’ Good to know: The map shows a maximum of 50 sites. Click on 'more' at the bottom of the list to see more favourites on the map. The locations shown are determined by the sorting order you select in the list below (distance, relevance, price and rating). The results change when you change your position on the map or zoom in or out, and then click the 'search in this area' button.

Question 54

Can I view my favourites if I am in offline mode (without an internet connection)?

Accepted Answer

No, this is not possible. You can only save and filter favourites when using the application online.

Question 55

How do I delete a favourite location?

Accepted Answer

Go to the main menu at the top right of the app. Click on favourites. Open the location you want to delete as a favourite. And click on the green heart to delete the location as a favourite.

Question 56

What are the differences between the app and the Campercontact website?

Accepted Answer

On campercontact.com you will find all the motorhome sites that are on the platform. With basic information to give you an impression. On the website, you can log in for more functionality, but you don't have to. You have to log in to use the app.  PRO+ users have the possibility to use the app offline. In addition, on the website and in the FREE version of the app you see advertisements, but not if you have the PRO+ version of the app of in case you log in as a PRO+ on the website.

Question 57

How do I log in to your website?

Accepted Answer

Click on 'account' at the top right of the website and then 'log in'. You will see a login screen where you enter your Campercontact login details. Use the same details as in the app.

Question 58

What is the difference between the free version (FREE-version) and the PRO+ version?

Accepted Answer

In the FREE version of Campercontact, you can see all motorhome sites, but you have fewer functionalities than someone with a PRO+ account. The FREE version also contains adverts, but there are no adverts in the PRO+ version. On this page, you will find more information about the different functionalities of PRO+. Also check: How do I buy Camperontact PRO+ via the website? How do I buy Campercontact PRO+ in the app?

Question 59

How can I tell whether I am using the FREE-version or the PRO+ version?

Accepted Answer

You can see this in different ways. For example:  At the top of 'my profile' in the app and on the website. This shows whether Campercontact PRO+ is active or not.  The number of reviews and photos shown at a location. With a FREE account, you can see a maximum of 3 reviews and 5 photos at a location. The green 'upgrade' icon on the map in the app. Only to be seen by FREE users. The advertisements shown between the search results. PRO+ users do not see these ads.  The Campercontact PRO+ screen in the app that appears when you click on a function that is only available as a PRO+ user.  The menu item 'Campercontact PRO+' in the app. As a FREE-user you get the possibility to buy the app here.  Here you can read more about the differences between FREE and PRO+.

Question 60

I would like to create a route myself. Is that possible?

Accepted Answer

This, sadly, is not possible (yet).

Question 61

Is there somewhere I can see the changes, locations, reviews and photos I have submitted?

Accepted Answer

Yes, you can. Via 'My contributions' in your profile. To see this, go to 'My Profile' in the app or on the website and then to 'My contributions'. Here you will find all contributions that you have ever shared with Campercontact.

Question 62

Can I install the locations that are in Campercontact onto my navigation system?

Accepted Answer

Update 6 October 2022: We have stopped offering POI downloads in the webshop Previously bought POI downloads in our shop? You retain the right to one year of updated data. The dataset continues to be updated quarterly. This gives you, up to a year after purchase, access to an up-to-date file that you can put in your navigation system. --- Campercontact offers various POI downloads (also called data sets) with motorhome site information, so you can easily navigate to the next place to stay overnight. We offer these POI downloads in three file formats: .ov2, .csv and .kml. How does it work?
After purchasing in the shop you will receive a download link on the purchase page in your browser and by e-mail. The link is valid for one year and can be used 30 times. The files will of course remain under your control. But after 12 months, the download link will no longer work. The link will also stop working once you have reached the maximum number of downloads.

Question 63

I would like to add a location, photo or a review or change information.

Accepted Answer

Would you like to make sure, as the hundred thousands other motorhome owners and location managers, that Campercontact remains up-to-date? Try adding a new site, some new photos of a site or share a review. If you think you have found incorrect information, you can request to change it. To do so, click the orange plus button.  If you want to add a motorhome site, click on the orange plus button in the list overview in the app. In case you want to add a site via our website click on 'account' in the top right corner and then on 'add new location'. From there, follow the steps on your screen.  If you want to add a photo or review to a location or make a change, open that specific location and click on the orange plus button. This applies to both the app and our website. Our moderaters will look at your contribution and publish it on Campercontact. If all the information is correct of course. We receive all of this information and aim to process it within two weeks.  We explain how to add a review in this video.

Question 64

I am not receiving any emails from Campercontact.

Accepted Answer

It can happen that our automatically generated emails are considered spam which causes emails about creating an account or resetting a password to end up somewhere else than in your inbox. The email will then end up in your unwanted emails or spam box .

Frequently asked questions

FAQ installing the app

FAQ about the account

FAQ usage

Motorhome Routes

Book overnight stays

On-demand bookings

FAQ Other questions

FAQ Motorhome site managers

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