Frequently asked questions
We explain it step by step on this page.
Visit the location page on Campercontact and see which email address is listed under 'Contact details'. Isn't this the correct email address? Then you can change this after logging in via your manager account. Is there no contact e-mail address displayed yet? Fill in this form and we will ensure that you have access to your manager account as soon as possible.
In that case you are probably logged in with a different email address than the email address that is linked to your motorhome location on Campercontact. To check which contact address is linked to your location, look up your location in the app or on campercontact.com and look in the 'information' tab.
Is there no e-mail address listed here as a contact address? Fill in this form and we will ensure that you have access to your manager account as soon as possible.
You can change the details of your location page on Campercontact using your manager account on your desktop via the link: https://poi.campercontact.com/. After logging in you will see the location page(s) that you manage. You'll have to log in with the e-mail address that is linked to your location on Campercontact. You can find this email address in the information tab at a location. Is your location on Campercontact, but there is no e-mail address as a contact address here yet? Fill in this form and we will ensure that you have access to the manager account as soon as possible.
There are parts that you cannot adjust yourself (such as the general description field and deleting photos). As a user, you can submit a change request via the orange plus button at a location in the app or our website. You can log in with the same login details as those of the manager account.
All changes are processed by our moderators. We aim to deal with these within two weeks. More information? Then visit our manager account page.
Are you unable to change any information? Check of you are logged in with the email address that is linked to the contact details of your site. The managerial rights of your motorhome site are linked to this email address. Is the email address incorrect and would you like to change it? Please send us an email.
Would you like to submit a change in the photos displayed, a review or a motorhome site’s description? Please submit a request through the form. You can view this form through the app by visiting your site’s page and selecting the orange plus button. It is impossible to do so on the website. All these changes are processed by our moderators.
You can do this through your manager account. Log in through https://poi.campercontact.com/. After you log in, scroll to ‘Prices and periods’. There you enter a price based on one overnight stay for 1 motorhome and 2 visitors. Then you can add any potential tourist taxes for a single person. The system will automatically calculate the total price. Besides information on prices you fill out your opening hours that are connected to your prices. Do you have several opening hours? Select ‘add Price + periodes’ and fill in the correct information.
You can find more information on the Manager account page.
It is impossible to delete a photo without a valid reason. When you submit a deletion request you can indicate which photo you would like to be deleted and on which grounds. You can submit this change by visiting your site page in the app and selecting the orange plus button. It is not possible on the website. We will process your request within two weeks.
You will receive an automatic email about this.
Log in to your Manager account at https://poi.campercontact.com/ and visit ‘Reviews’. You can now publish a reply to the relevant review.
More information on the Manager account page.
Reviews cannot be deleted without a proper reason. Please send us a message using the contact form at the bottom of this page and we will process your request as quickly as possible. Please be clear in your message as to which site the review was written for.
Our response policy offers more clarity about what kind of reviews will be accepted.
- Adjust the general description field yourself
- Delete photos from users
- Customise the order of photos
- Delete reviews from users
It is not possible to publish paid advertisements on Campercontact yet.
FAQ Motorhome site managers
The ‘booking on request’ button lets customers send a booking request, which you can accept or refuse before the booking is confirmed. We ask you to contact the guest yourself to finalise the booking.
You will receive a reminder after 24 hours if you have not yet responded to the guest.
The guest receives an email confirmation of their request. We communicate explicitly that it is a request and not yet a final booking.
If you have technical problems or questions about the functionality, please contact booking @ campercontact.com.
We want to make it easier for users to make booking requests to venues.
On-demand bookings
Is your question not listed?
Contact us. We will help you as soon as possible.